Support
Frequently asked questions
How much does SharkSnip cost?
Free read-only tier; Pro adds training; Degen adds marketplace + credits. See /pricing.
Can I get a refund?
Yes — within 7 days, no questions asked. Email support@sharksnip.com.
How do the predictions work?
Trained ML models (TF.js in-browser or Python server-side) over historical games, box scores, and market lines. Probabilistic, not guarantees.
What data sources do you use?
nflverse, The Odds API, official league APIs, Tank01/public NBA PBP. Full list at /privacy.
Why can't I bet real money on the site?
SharkSnip is analytics — not a sportsbook. Not licensed to accept wagers.
How do I cancel my subscription?
Settings → Billing → Manage Subscription (Stripe portal).
Do you offer an API?
Not yet — planned later 2026. Pro/Degen get early access.
Available in all US states?
Analytics is nationwide. Real-money wagering at third-party books is your responsibility and subject to state law.
Why is my prediction different from ESPN/Fox?
We weight recent form, injuries, and market movement differently. Compare Brier scores in /tinker.
How do I delete my account?
Settings → Danger Zone → Delete Account. Permanent, GDPR-compliant.